The UAE’s motorcycle delivery services are making a major mark on the transportation landscape, with a YouGov survey revealing a high level of customer satisfaction that’s sure to make riders and delivery brands proud. The survey, conducted on behalf of Al Wathba Insurance and RoadSafetyUAE, shows that motorcycle deliveries have become an integral part of daily life in the UAE, with customers consistently praising the services for their speed, convenience, and efficiency.
An overwhelming 85% of respondents affirmed that their deliveries typically arrived on time and met their expectations. What’s even more remarkable is that customers expressed remarkable tolerance for minor delays, with 80% of people showing no issues with a delay of up to two minutes and 64% okay with delays of up to five minutes. This indicates an impressive level of public trust and acceptance of the delivery system, showcasing just how indispensable these services have become.
The survey also highlights how frequently UAE residents are turning to motorcycle deliveries. Around 63% of people use the service for food deliveries at least once a week, while 46% use motorcycles for non-food deliveries like groceries and pharmaceuticals. It’s clear that these services have woven themselves into the fabric of daily life in the Emirates, making life more convenient and hassle-free.
Beyond timely deliveries, the survey reveals that the relationship between customers and riders is largely positive, with many people encouraging safety and even tipping riders or offering them refreshments during the scorching summer months. However, it also highlights some concerns regarding rider safety and welfare. While most customers are happy with their service, 44% feel that riders seem to be in a rush, and 28% expressed concerns over aggressive driving.
As motorcycle delivery services continue to thrive in the UAE, it’s critical for companies to prioritize rider safety and welfare. By addressing these concerns and easing the pressure on delivery times, the industry can continue its growth while ensuring that riders stay safe and satisfied, benefiting both customers and the riders themselves.
