In a groundbreaking move to elevate customer experience (CX) standards, Aldar has partnered with the Abu Dhabi Hospitality Academy to launch the CX Academy, a first-of-its-kind initiative designed to transform service excellence across various sectors. With an ambitious goal to train 30,000 employees, the academy aims to redefine hospitality, promote Emirati culture, and align with Abu Dhabi’s CX strategy—ultimately shaping a future where customer service reaches world-class levels.
Aldar, a leading name in real estate and community development, recognizes that exceptional customer experience is the backbone of success. Whether in hospitality, retail, or real estate, a well-trained workforce creates lasting impressions and builds brand loyalty. With this in mind, the CX Academy will equip professionals with cutting-edge service skills, ensuring every interaction is seamless, memorable, and uniquely Emirati.
One of the academy’s key pillars is celebrating Emirati hospitality, an integral part of Abu Dhabi’s cultural identity. By incorporating traditional values of warmth, generosity, and respect, the academy aims to blend heritage with modern service excellence, creating a truly distinctive experience for residents and visitors alike.
Beyond training employees, the CX Academy also serves as a launchpad for aspiring hospitality professionals. Students enrolled in the program will have access to career-enhancing opportunities, bridging the gap between education and employment. By nurturing young talent, Aldar and the Abu Dhabi Hospitality Academy are cultivating the next generation of industry leaders, ensuring a sustainable pipeline of skilled professionals ready to take Abu Dhabi’s hospitality sector to new heights.
This initiative is perfectly aligned with Abu Dhabi’s broader CX strategy, which focuses on enhancing service standards, fostering innovation, and creating unparalleled customer experiences. As the UAE continues to position itself as a global leader in tourism, business, and hospitality, investments like the CX Academy reinforce its commitment to excellence.
With 30,000 service professionals set to benefit, Aldar’s CX Academy isn’t just another training program—it’s a game-changer that promises to redefine hospitality, empower careers, and set a new gold standard for customer experience in the UAE and beyond!
