In a divine demonstration of efficiency and service, the Islamic Affairs and Charitable Activities Department (IACAD) has processed more than 13,500 service requests in the first quarter of 2025 alone. This isn’t just bureaucracy at work—this is a spiritual machine on a mission. With mosques, charities, community engagement, and religious awareness at its core, IACAD is proving that public service can be both impactful and infused with purpose.
From religious fatwas to mosque licensing, and from charitable coordination to social guidance programs, IACAD’s spectrum of services covers the spiritual and social spectrum of Dubai’s ever-diversifying population. But it’s not just the volume that’s impressive—it’s the vision. Each request processed is a reflection of the department’s commitment to ensuring that religious and charitable services are not only available but also accessible, user-friendly, and timely. Through smart systems, digital platforms, and AI-driven support, IACAD is weaving technology seamlessly into faith-based administration.
What makes this achievement stand out is how it reinforces IACAD’s evolving role—not just as a regulator of religious affairs but as a social unifier and ethical compass. Whether it’s supporting Ramadan initiatives, facilitating zakat distributions, or offering guidance to those seeking spiritual clarity, every touchpoint between the public and IACAD is treated as a chance to build trust, strengthen values, and foster community harmony.
The numbers from Q1 2025 serve as a pulse check on how engaged the public is with religious and social institutions in the digital age. In a world where automation often distances people, IACAD is flipping the narrative—showing that digital transformation can actually enhance connection, compassion, and community.
As the year progresses, IACAD is poised to scale these efforts even further. With more smart services in the pipeline and initiatives aimed at deepening its social footprint, the department is sending a clear message: in Dubai, even public service has soul.
