Customer operations platform Front is better known for its omnichannel inbox that lets you aggregate all customer conversations in a single view — emails, chat conversations, SMS, social media messages. Today, the company unveiled a handful of new features that turns Front into a more complete customer support platform. By bringing all these features under […],
Front Enhances its Customer Support Platform with New Features
Front, the customer operations platform, is well-known for its omnichannel inbox that allows users to manage all customer conversations in one place. This includes emails, chat conversations, SMS, and social media messages. However, the company has recently introduced several new features that further enhance the capabilities of its platform, transforming Front into a more comprehensive customer support solution.
Streamlined Customer Support with Front
With the introduction of these new features, Front aims to offer a complete customer support platform that streamlines interactions and helps companies deliver exceptional customer service. These additions enable users to tackle customer issues more efficiently and provide a seamless support experience across various channels.
A More Holistic Approach to Customer Conversations
Front’s new features encompass several key functionalities. One of them is advanced routing, which ensures that customer queries are automatically assigned to the most appropriate team member, based on certain criteria. Additionally, Front now allows users to create canned responses and email templates, saving time when responding to common customer inquiries.
Enhancing Collaboration and Workflow Management
Front also focuses on improving collaboration and workflow management within customer support teams. Through its platform, team members can now easily collaborate on messages, assign tasks, and track their progress. Furthermore, with the release of analytics and reporting capabilities, companies can gain valuable insights into their customer support operations and make data-driven decisions to enhance their service quality further.
Front’s recent feature additions demonstrate its commitment to revolutionizing customer support. By offering a comprehensive solution that integrates multiple channels and enhances collaboration, Front empowers businesses to provide exceptional support experiences for their customers.
Reference: [TechCrunch](https://techcrunch.com/2019/02/06/front-turns-into-a-platform/)
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