In a massive digital win, the United Arab Emirates has once again proven it’s not just riding the tech wave — it’s driving the digital ship. Scoring a jaw-dropping 95% in the United Nations Government Electronic and Mobile Services (GEMS) Index 2024, the UAE has officially secured its seat among the global top three for digital government maturity. This is no small feat in a world increasingly defined by bytes and bandwidth.
The GEMS Index, developed by the UN Department of Economic and Social Affairs, measures how well countries deploy electronic and mobile services to serve citizens and businesses. In this competitive tech terrain, the UAE didn’t just participate—it excelled, thanks to its laser focus on mobile service delivery, accessibility, user satisfaction, and active engagement with its people. Whether it’s renewing a driver’s license on the go, paying a bill with a tap, or accessing public services in multiple languages, the UAE’s platforms are designed with digital ease and inclusivity in mind.
Much of this success is powered by the country’s bold digital transformation strategy, aligning with its “We the UAE 2031” vision. The government’s shift to mobile-first platforms and smart government services has drastically simplified life for residents and businesses. Behind the scenes, robust digital infrastructure and cybersecurity frameworks ensure smooth, secure interactions across all touchpoints.
Notably, the UAE’s digital journey is deeply rooted in feedback. Constant monitoring, AI-powered insights, and a user-first mindset ensure that services evolve to meet real-world needs—not bureaucratic checklists. With initiatives like TAMM in Abu Dhabi and DubaiNow, residents experience governance that’s as seamless as ordering food online.
With this high GEMS ranking, the UAE isn’t just raising the bar—it’s redefining it. The message is clear: whether it’s AI-driven chatbots, one-tap government apps, or blockchain-secured documents, the future of governance is digital—and the UAE is already living it.
Next stop? 100% digital dominance. And knowing the UAE, that finish line might come faster than expected.
