Salesforce has announced plans to acquire Airkit.ai, a low-code platform that helps ecommerce companies build AI-powered customer service agents. Terms of the deal were not disclosed. Founded in 2017, Redwood City, California-based Airkit was created by Adam Evans and Stephen Ehikian, who sold a previous big data startup called RelateIQ to Salesforce for $390 million […],
Salesforce to Acquire Airkit.ai to Enhance Customer Service in Ecommerce
Salesforce, the global leader in customer relationship management solutions, has recently made an exciting announcement. The company plans to acquire Airkit.ai, a cutting-edge low-code platform that empowers ecommerce companies to develop AI-powered customer service agents. This strategic move will further enhance Salesforce’s offerings and solidify its position as a leader in the market.
A Game-Changing Acquisition for Salesforce
Airkit.ai, based in Redwood City, California, was founded in 2017 by Adam Evans and Stephen Ehikian. Notably, the duo had a previous successful venture as they sold their big data startup, RelateIQ, to Salesforce for a staggering $390 million. Now, their newest innovation, Airkit.ai, is set to revolutionize the ecommerce industry by enabling companies to build AI-powered customer service agents with ease.
Paving the Way for Advanced Customer Service
With the acquisition of Airkit.ai, Salesforce is positioning itself at the forefront of AI-powered customer service in the ecommerce sector. By leveraging low-code technology, ecommerce companies can create intelligent virtual agents that enhance customer interactions and drive business growth. This acquisition emphasizes Salesforce’s commitment to providing innovative solutions that cater to the ever-evolving needs of its clients.
A Promising Future for Salesforce and Airkit.ai
The terms of the Salesforce-Airkit.ai deal have not been disclosed. However, it is evident that this strategic acquisition will have a profound impact on the ecommerce industry. As Salesforce continues to expand its suite of solutions, customers can expect enhanced capabilities and improved user experiences. This exciting collaboration between Salesforce and Airkit.ai sets the stage for a promising future in the realm of AI-powered customer service.
References:
– Source: [Salesforce to acquire AI-powered platform Airkit](https://techcrunch.com/2022/01/24/salesforce-to-acquire-airkit-ai-powered-platform/)
– Image source: [Airkit.ai](https://airkit.ai)
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